SHIPPING/REFUND

Shipping Policy

We do our best to have all packages shipped out of our distribution center within 1-3 business days of your payment processing successfully.

 

Domestic Shipping:

The time it takes your package to get to you depends on the shipping method you choose at checkout:

USPS Ground takes 2-8 business days

USPS Priority takes 1-3 business days

 

Any shipping time starts AFTER the package has shipped, which can be up to 3 business days from the purchase. If you pay for priority shipping, this guarantees that your package will arrive within 1 to 3 business days AFTER the package has shipped.

 

We offer free shipping for domestic orders over $50 and they will be sent using USPS Ground shipping. If you want to receive your package sooner, you have the option of paying for another shipping method at the checkout.

 

International Shipping:

Shipping cost and time will vary based on location and shipping method chosen at checkout. Please allow two to three weeks for processing and delivery.

Depending on where you live, the time it may take for your product to reach you may vary. A confirmation email will be sent with a tracking number once your package has shipped.

Shipping costs are non-refundable.

For other shipping related questions, refer to our FAQS.

Refund Policy\Return Process 

  1. Email us at info@purenaturalvibes.com to let us know that you will be returning your product within the 7-day time limit to request the return shipping address and a return order number. No refund will be issued without a return order number.

  2. Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.

  3. Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

 

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at info@purenaturalvibes.com. We will be happy to replace your purchase.

*Pure Natural Vibes will only accept returns and refunds from purchases made on purenaturalvibes.com. Pure Natural Vibes will not allow returns from a purchase made in a retail store.

**Please also note that we do not have a money-back guarantee, as products do affect everyone differently. We are not able to accept back any product that has been opened or used.

Delayed / Lost packages:

Over 99% of the time, our packages arrive on time with no delays. On occasion, a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package.

If you would like insurance, please use Priority Mail which does come with $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. If it has been more than 15 days and you do not have the package, please contact us and we will file the claim. Please note the insurance for priority mail is only $100, this is all we will reimburse if a package does not arrive. If you would like additional insurance, please inquire at info@purenaturalvibes.com.

We are not responsible for any stolen package/packages.

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